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Automotive Automotive

Closing an Azure OpenAI assistant's retrieval gap didn't take a new identity platform. It took one filter and a narrower assistant.

Source: ventureBeat September 1, 2026 · 11:59
Egiziago Cioffi is the IT and Enterprise Architect and CEO of SynSphere Italia, a Microsoft partner based in Milan. He built an agent himself. He wrote the indexing job, configured the Azure OpenAI retrieval pipeline, connected it to SharePoint, and watched it pass every evaluation his team ran.His Azure OpenAI email assistant auto-resolves about 60% of inbound customer email, Cioffi told VentureBeat in written responses to our interview questions. The evaluation scores were clean, and the unit tests passed. None of them asked the question that mattered.Cioffi ran a low-privilege account against the same questions a high-privilege account had already put to the assistant. The outputs did not match. The assistant returned SharePoint content the requesting user could not have opened in Share…
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