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Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

Source: guardianTech August 20, 2026 · 02:25
‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.Healthwatch Rotherham, a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma. Continue reading...
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