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AI / Mobile

Gig workers are endlessly exploited. AI could make more of us share their fate

Source: guardianTech June 18, 2026 · 01:00
As companies integrate AI and hire fewer employees, a shift toward a ‘gig economy’ will commenceIn 2024, the buy-now-pay-later company Klarna announced that it would cut hundreds of customer service roles and begin using an artificial intelligence chatbot instead. The move was expected to save the company millions. But a year later, after customers complained about the degraded quality of customer service, Klarna began to quietly recruit human customer service agents back.At first glance, the reversal appeared to be a victory for human workers in the age of AI. The reality was more complex. Instead of bringing on full-time customer service agents, who Klarna contracts through an outside agency, it instead brought on workers in what Klarna CEO Sebastian Siemiatkowski has described as “an Ub…
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